Youth Literacy and Education

• Full-time Web Services Youth Librarian for Warren-Newport Public Library.
• Monthly blog author for YALSA’s The Hub, a young adult literature blog.
• Special Event Educator Volunteer at the Adler Planetarium.
• Completed a 10-Week Storytime Outreach Internship.
• Completed masters level courses on Children’s Collection Development, Youth Services and Early Childhood Literacy and Language Development.
• Background in Education, certified Illinois Type 09 Secondary English Education.

Virtual Services

• Website administrator for three organizational blogs.
• Administrator for professional organization’s social media websites and applications.
• Member of virtual services, web posting social media committees.
• Train staff on new virtual services.

Information Literacy and Reference

• Experience as Full-time Library Assistant for a medical library serving a Chicagoland hospital and nursing college.
• Completed research requests for staff physicians, nurses and nursing professors.
• Developed and presented user instruction sessions for nursing students and new staff members.
• Created new professional development collection in collaboration with Career and Counseling Department.

Customer Service and Professional Development

• Belong to ALA, YALSA and ILA professional organizations.
• Virtual member of YALSA’s Financial Advancement Committee and Popular Paperbacks Selection Committee.
• Employee of the month for major book retailer for developing customer service initiatives.
• Completed over 30 hours of training on the customer experience and improving customer service scores.
• Employee of the year for creating and leading employee orientation and training for recreation facility.

For more information and a complete resume email at akmargie[at]gmail[dot]com